WYLL Studios – Shipping, Delivery & Returns (Rentals)

Effective Date: March 3, 2026

1) Delivery Methods

WYLL rentals may be fulfilled through:

  • Customer Pickup/Drop-off at the WYLL studio (where available), or
  • On-demand courier delivery arranged via third-party services (e.g., Uber/Bolt dispatch), or
  • Other third-party courier options selected based on location and timing.

2) Delivery & Return Costs

  • All delivery and return costs are paid by the customer unless WYLL explicitly states otherwise in writing for a specific order.
  • Delivery fees are based on distance, timing, and courier rates at the time of booking.

3) Address Accuracy & Customer Availability

Customers must:

  • Provide a complete and accurate delivery address, phone number, and clear directions (estate access notes, gate codes, landmarks).
  • Be available at the scheduled delivery/pickup time to receive the item(s).

If a courier cannot complete delivery due to incorrect details or customer unavailability:

  • The order may be returned to the studio, and
  • The customer will be responsible for any additional courier fees required to re-attempt delivery.

4) When Delivery Is Considered Complete

Delivery is considered complete when:

  • The courier marks the delivery as completed in their app, or
  • The customer (or their representative) confirms receipt at the delivery address, or
  • The customer confirms pickup at the WYLL studio.

5) 3-Hour Complaint Window (Condition Issues)

For physical rentals, customers have 3 hours from the time delivery is considered complete (Section 4) to report:

  • Missing items
  • Incorrect item delivered
  • Major condition issues not previously disclosed

After the 3-hour window, the rental is assumed accepted in delivered condition.

6) Returns & Drop-offs

  • Returns must be completed by the agreed return deadline shown in the booking.
  • Returns may be completed by: • Customer drop-off at the WYLL studio, or • Customer-paid courier return via an on-demand courier (e.g., Uber/Bolt delivery services).

A return is only considered complete once WYLL confirms the item(s) have been received back and checked in. If a courier marks a return as "delivered" but WYLL has not received and checked in the item(s), the return is not considered complete, and the customer remains responsible until confirmed by WYLL.

7) Delays, Traffic & Third-Party Courier Responsibility

WYLL is not responsible for delays or failed deliveries caused by:

  • Traffic, weather, or road restrictions
  • Courier availability or operational issues with third-party dispatch services
  • Incorrect address details, access restrictions, or customer unavailability
  • Events beyond WYLL's operational control

WYLL will still support with coordination and communication where possible.

8) Risk & Handling During Transit

Where a third-party courier is used:

  • WYLL will package items appropriately for transit.
  • Customers are encouraged to select reliable courier options.
  • Any disputes relating to courier conduct, route delays, or app-based delivery status may require courier-app evidence (timestamps, delivery confirmation, call logs).